I, do hereby agree to the terms of agreement of Grocedy subscription policy and as below.

  1. I agree that Grocedy has the right to decline acceptance into its food subscription service
  2. That Grocedy has the right to extend delivery date if faced with logistics issues beyond its control
  3. That I will not hold Grocedy or her staff liable for any misrepresentation of her product or policy other than what is contained in the product brochure and on our website, www.grocedy.com
  4. I will complete all my subscription instalments and charges within 27 days, every month, before I can be considered for food delivery.
  5. I understand that all payments for subscriptions are non-refundable. I shall not receive any refund, once Grocedy has received my subscription payment or any instalment payment towards it.
  6. My subscription category can only be altered only after I have completed and closed an existing subscription plan category i.e. after at least one month of a fully paid subscription. Upgrade and downgrade of subscription plans will commence the following month.
  7. Grocedy may alter/ review the subscription fee and charges if the need arises without prior notice due to present market conditions and this may affect the quantity of what is delivered to me.
  8. The delivered items shall be subject to the market rate on the day of delivery.
  9. All complaints shall be forwarded only by email to customercare@grocedy.com and SMS.
  10. Any payment not duly represented on my deposit book shall be at my own risk and loss.
  11. Every deposit I make shall be signed for, both by myself and my agent otherwise claim of payment shall be considered null.
  12. Any delivery not attended to by my registered receiver or personally shall be returned to Grocedy office while pick up will be at my own expense and invitation.
  13. Irregular payment frequency may cause my relationship officer to be redeployed to another subscriber without any liability of refund by Grocedy. In any case, subscription instalments s can also be paid through Grocedy USSD platform at any time.
  14. Delivery will be made to the registered address within 5 days of your monthly maturity date.



I hereby acknowledge that I have read, understood, and agreed to the above terms and conditions of my subscription to Grocedy for its food subscription service.