Terms of Service

Updated: May 1, 2019
Welcome to Grocedy and our Terms of Service. These Terms are very important and will affect your legal rights when using our service. Please read carefully before ordering any of our Products or subscribing to one of our basket tiers. Know that you agree to be bound by these terms and conditions.

1. Grocedy Information

1.1 We, Worldbay Technologies, operate the website Grocedy.com . We are a Limited Liability Company operating in the Federal Republic of Nigeria.

1.2 We, Worldbay Technologies Ltd, operate the social media handle, @Grocedy on Instagram, Twitter, and Facebook

2. Your Eligibility

By subscribing through our website, you confirm that:

2.1 You are legally able to enter binding contracts. (E.G Must be 18 years old).

2.2 You are a resident of the Federal Republic of Nigeria.

3. Contract Agreement

3.1 After signing up and subscribing through our form on our Site, you will receive a confirmation email from us acknowledging that your subscription and sign up has been received. Please note that this only submits the order. All orders must be accepted by us and confirmed (Confirmation). Based on your delivery area, your order will be accepted and receive confirmation.

3.2 Grocedy offers monthly recurring subscriptions. By submitting a monthly recurring subscription you are agreeing to recurring charges. Grocedy will submit periodic charges (E.G. monthly) without further authorization from you, until provided with information to do otherwise (E.G. Cancellation, vacation, or hold). These changes must occur before your order cutoff, which is listed in your account area (Subscription date). We are no longer required to change your subscription after this date.

3.3 There is auto-renewal with Grocedy. Customers are however allowed to cancel, suspend, and resume deliveries at anytime before that month’s cutoff. We do reserve the right to deny resuming or re-subscription where we have previously determined to terminate a subscription.

3.4 When choosing your submitting a recurring subscription you are agreeing to pay daily, weekly, or monthly until your account is cancelled.

3.5 You assume responsibility for providing proper handling and storage of your food and other items after delivery.

4. Service Obtainability

4.1 Our Site’s use is intended for delivery for people living in the Federal Republic of Nigeria (Serviced Country). We do undertake orders from people outside the Federal Republic of Nigeria but delivery is only to a Nigeria address.

5. Consumer Rights

5.1 If you are under contract as a customer, there is no termination fee and your subscription can be deactivated at any time before your order cutoff. If you cancel your delivery or subscription, you are NOT entitled to a refund.

5.2 In order to deactivate your account or cancel your subscription, you can email customercare@grocedy.com informing us you would like to cancel your account. There is also an option to go into your own account and cancel as well.

6. Prices and Payment

6.1 Grocedy offers a Bronze, Silver, Gold, Diamond and Platinum Box subscription. All sizes and prices are quoted on our Site. If there are any changes we will notify via email.

6.2 Grocedy do not publish a delivery fee.

6.3 We reserve the right to change the prices of our products.

6.4 All payments for all Products and Services must be paid by Cash, Transfer, debit or credit card. We accept all payments from Visa, MasterCard, Verve and American Express. We reserve the right to suspend deliveries if the credit or debit card becomes invalid and until a valid credit or debit card is inputted. We will never share your payment information.

7. Refund Policy

7.1 If a product is not quality enough from us and refused by you:

7.1.1 For all items that are not considered of quality to you, you need to take a picture of that item and send it to customercare@grocedy.com

7.1.2 If all or part of a Product (Grocedy Box) is defective we will credit or refund you an amount equivalent to the value of the Defective Item towards a future purchase. These refunds will be processed within 7 days of your email to customercare@grocedy.com

7.2 Refunds will be processed to the same credit or debit card being used on the account.

8. Gift Cards and Discounts

8.1 We currently offer gift cards/coupons, social media promotional discounts, friend referral discounts, and other types of vouchers. The same terms and conditions apply to new customers who receive the gift cards or other various discounts.

8.2 Gift card or Coupon codes must be activated online in our online form, may only be applied once, and cannot be copied or reproduced. To use your gift card voucher you will be required to enter a unique code online in the “Coupon code” section upon sign up or edit of order. This unique code will be emailed to your upon purchase.

8.3 Social Media and Friend Referral discounts will be tracked by us and discounts will be applied by us.

8.4 We reserve the right to withdraw or deactivate any discount (other pre-paid for gift card) for any reason at any time.

9. Consumer Rights

9.1 If you are contracting as a consumer, you may unsubscribe or hold your delivery any time before your order cutoff the week before your next scheduled subscription for Grocedy delivery. You will not be charged for the Product if the order is cancelled before then. You will be charged a the subscription fee if you cancel after that time.

9.2 To deactivate your account, you email customercare@grocedy.com stating that you would like to cancel your account and stop receiving deliveries. This email should include your full name and email address on the account.

9.3 By registering for our service, you agree to opt-in to receive text, emails, and/or calls from Grocedy or any affiliates at any time. To opt-out of emails, texts, or calls, you must send an email to customercare@grocedy.com

10. Risk and Title

10.1 Grocedy products may include perishable items and to maintain integrity of the products
after delivery, we recommend that you immediately refrigerate or freeze these perishable
items.

11. Warranty

11.1 We merit that any Product purchased from us through Grocedy.com, upon delivery will match its description. It will be of acceptable quality, and be fit for all the purposes of which the product should be. If the Products purchased from us are not of acceptable quality, please see Section 7 for our Refund Policy.

12. Our Liability

12.1 If there is failure to comply on our end, we will be only liable for you, at most, the purchased price of the Product.

13. Events outside of our Control

13.1 We, Worldbay Technologies Ltd, will not be liable for any failure to perform, or postponement, any of our obligations under a Contract that is caused by events we cannot control (Force Majeure Event). Events that our beyond our reasonable control that include the following:

13.2 Impossibility to use proper roads and streets to deliver product.

13.3 Hurricanes, earthquakes, floods, explosions, fires, epidemics or any other natural disasters.

13.4 Strikes, riots, invasion, attack, or threat and any other industrial/threatening action that prohibits us.

13.5 Public and private telecommunication networks are down and unable to use.

14. Our Right to Change Terms and Conditions

14.1 We reserve the right to modify and alter these terms and conditions.

14.2 We may alter these terms and conditions from time to time to manage the changes that occur in our business model due to changes in the market, technology, regulatory requirements, and relevant laws.